We have always offered a 100% money back satisfaction guarantee on all unworn custom jewelry returned within 15 days of receipt and received in its original condition. Shipping charges are not refunded.
We do warranty all small accents stones in the rings for the first year and will replace them free of charge if they fall out with normal wear within the first year. Krikawa will cover the round trip shipping charge for warranty items.
Diamonds valued at over $10,000 are non-refundable. All our diamonds are GIA certified and guaranteed to match the certificate.
Enjoy the services of a unique international custom jeweler who is a member in outstanding status with the Better Business Bureau, and winner of the 2009 Southern Arizona Ethics Award from the BBB. We understand that your purchase is very special and symbolic, and we are honored to be chosen to make this jewelry for you.
Krikawa Jewelry Designs specializes in custom made-to-order pieces specific to each client’s individual finger size and stone size, as well as metal and mokume preference. We specialize in long-distance custom ring design.
What we do to ensure that you receive your dream ring:
- Sizing rings are sent upon every order to guarantee a great fit and confirm desired width.
- For new custom designs not pictured on the website, or for major modifications to existing designs, we offer sketches or detailed computer renderings. We obtain your approval before your ring enters production.
- Extensive education from a GIA-certified gemologist is available on diamonds, gemstones, and metals.
- You may request mokume gane and precious metal samples.
- Expert selection of the diamond or gemstone that will be showcased in your ring.
- Colored stones will be sent to you for approval.
- You will receive expert advice on design considerations.
- Ring care guidance and support.