100% satisfaction guaranteed
We Want You to Love Your Krikawa Piece!
We have always offered a 100% satisfaction guarantee!
It is our mission to create jewelry that is about love, for love, and just simply loved.
Krikawa stands behind every piece that we sell, including all pieces that our custom design artists produce. Our guarantee is that your piece will match the order details you approved, and will be hand-made with quality and craftsmanship that is unsurpassed.
If you are not completely satisfied at the time your jewelry is delivered or picked-up, let us know on the spot and we will improve, exchange or refund the piece, in our discretion. Share your concerns immediately and return the unworn piece with original packaging and certifications within 15 days.
We will work until the piece matches your order and meets your satisfaction. (The only charge may be for the difference in price if upgrades or modifications are requested, for additional materials/labor required in re-working the piece, or the design would have cost more originally.)
Custom jewelry can take several weeks to create from start to finish and you are involved in the design process, so we rarely receive requests for refund. If you do request a refund, please understand that we have incurred fees, spent time and labor for correspondence, mockups, CAD design, and procuring materials for your project, credit card processing, shipping and packaging fees, and the like, so a cancellation fee of up to 30% will be retained from the order amount. Center Stones, rush, appraisal, and shipping fees are not refunded.
We want you to love your jewelry for a lifetime and are willing to explore many solutions for each situation.
What We Do to Ensure That You Receive Your Dream Ring:
- Sizing rings are sent upon every order to guarantee a great fit and confirm desired width.
- For new custom designs not pictured on the website, or for major modifications to existing designs, we offer sketches or detailed computer renderings. We obtain your approval before your ring enters production.
- Extensive education is available on diamonds, gemstones, and metals.
- You may request mokume gane and precious metal samples.
- Expert selection of the diamond or gemstone that will be showcased in your ring.
- Colored stones can be sent to you for approval.
- You will receive expert advice on design considerations.
- Ring care guidance and support.
One Year Warranty
We do warranty all small accents stones
in the rings for the first year and will replace them free of charge if they fall out with normal wear within the first year. Krikawa will cover the round trip shipping charge for warranty items.
We understand that sometimes things happen and should you need to cancel your order, please do so within one week of placing your deposit and receive a full refund of your deposit (less shipping charges for any samples, colored stones, or sizing rings that have been sent at your request). After that time, a cancellation fee of up to 30% of the order amount will be retained. (Understand that we have incurred fees for credit card processing, shipping, packaging and the like, and spent time and labor on correspondence, appointments, and phone calls, creating mockups, CAD design, and searching or procuring materials for your project.) Center Stones, rush, appraisal, and shipping fees are not refunded.
Diamond & Gemstone Return Policy
Colorless Diamonds: If you purchase your diamond through Krikawa, we guarantee it will match the GIA or AGS certification. We are happy to email a copy of the certification for your approval. We typically do not ship diamonds for approval because grading is highly standardized, quality is easily communicated, and each diamond is evaluated for premium cut, color and clarity by our designers.
Colored Gemstones: Upon request and with a full deposit to cover the stones, we can ship up to 3 colored stones to you for approval, in a single shipment. (International clients please add $200.) Subsequent shipments will be subject to non-refundable shipping charges ($150 domestic US; $300 international. Charge is added for each additional shipment.)
Any stones procured for your design that are 0.50 carat (half carat) or larger are final sale and nonrefundable.
Please Read and Understand
We do not remake, exchange or refund for buyer’s remorse, breakups, or surprise designs. Even in these cases, we always guarantee the craftsmanship and overall quality of the piece.
Our return policies do NOT apply to altered inventory items, items marked “final sale”, or items purchased from our estate or pre-owned collections. Please ask in advance about these items, as many are not returnable or exchangeable.
We may allow, in our discretion, exchanges or return for a store credit, minus a 40% restocking fee for up to 60 days from the date of delivery or pick-up. We typically decline items that have a high degree of customization or personalization, non-certified or client provided center stones, or that we believe, in our discretion, are not good candidates for resale. Items accepted must be returned in perfect, unworn condition, with all original packaging and certifications.
If more than 60 days has passed or your item is in less than perfect condition, consider consignment with us. Contact our client concierge to discuss your situation.