FREQUENTLY ASKED QUESTIONS



Ordering Process
Metal and Mokume
Diamonds and Gemstones
Care and Maintenance
Miscellaneous
 

Ordering Process

Q: How do I place an order?
A: You can place an order with the shopping cart, or if you are making some changes or customizations, simply start a conversation via phone or email with one of our designers, and we'll write up the order for you!  We can send you an invoice for your deposit that you can pay online through our secure server, or you can also call and get your ring started with a credit card.

Q: What is your typical turnaround time?
A: The turnaround time varies depending upon what kind of ring you are ordering, and what our current booking schedule is.  It can be anywhere from 5-8 weeks, so plan ahead!

Q: Do you take rush jobs?
A: We are happy to offer you the option of utilizing our rush service. This service guarantees completion of the ring in 4 weeks or less, and the charge for this service is 15% of the price of the ring mounting, not including the value of the center stone.

Q: Is there a store in my area that carries Krikawa rings?
A: We are not a jewelry wholesaler and do not work from pre-manufactured mountings, so outside of our Arizona headquarters, you will not find our designs in your local jeweler. For more than two decades, we have been specializing in making custom rings for long-distance clients. Every ring we make is hand crafted to your exact desires in size, width, stone and metal colors, and settings. In this way, we can bring you the best possible quality, selection and price, as you are able to order it directly from us.

Q: Do you wholesale?
A: We do not wholesale our designs. We are happy to extend a small courtesy discount to retailers with customers desiring a Krikawa ring.

Q: Do you have a payment plan or financing ?
A: We typically accept a 50% deposit on the order, with the balance paid upon completion. You may choose to customize a payment plan which requires 20% down to set up, and the balance can be broken down into as many as 11 payments (up to a year). 

We are also happy to offer financing option for your custom rings. Contact us for more information!

Q: Do you have any discounts?
A: We have a military discount and offer promotions to our newsletter subscribers. Otherwise, we are unable to offer discounts on our jewelry. Our pricing is as competitive as possible and everything is handmade from scratch.

Q: Do you ship international and how much will I pay for customs?
Krikawa specializes in long distance custom design, and welcomes the opportunity to work with international clients. Our established process for international orders makes the process very smooth. Any customs duties and tax on the final ring will be your responsibility. We invite you to contact your local customs office for more information.

Q: Where are you located and can I visit the studio?
A: We are located in the gorgeous Sonoran Desert in Tucson, Arizona. We welcome visitors with open arms, and people always enjoy seeing where their jewelry is made. We have precious metal and mokume samples, accent stone samples, and a limited collection of finished ring designs on hand for your viewing. We do not stock jewelry, so we have a limited supply of samples in house. View our studio and appointment hours, and contact information.

Q: How do I know the ring is definitely going to fit?
A: After you place a deposit, we will send you calibrated sizing rings in the correct size and width to confirm. You can then pick the best size for your custom ring.

Q: What if I don't know the ring size or it's a surprise?
A: Our Determining Your Ring Size page is full of great tips! The section titled, "What if you have no idea what size you are to start with?" has information on how to get a good idea of your approximate size so that we can size you accurately.
 

Metal and Mokume

Q: Can I provide my own gold?
A: If you would like to use gold that you have for sentimental reasons, we are happy to have that metal incorporated into your new ring. After we receive your metal, we will weigh it and test the metal purity. There is a $100 refining fee that will be added to your order. Then we will refine your metal down to pure gold, and re-alloy it into the proper color and karatage for your ring. This will ensure that your final ring will not be prone to cracking or have unknown impurities.

Q: Do you give credit for scrap metal?
A: If you wish to use your own gold to reduce the cost of your custom ring, you may wish to consider recycling the metal. We will weigh your metal when it arrives, and calculate the scrap value. You will receive a scrap credit for the value of the gold.

Q: Can I request a custom mokume pattern or color combination?
A: We do not make custom billets, nor do we create custom patterns.

Q: Is the mokume pattern going to wear off?
A: No, the mokume is not just on the surface. It goes down through the ring, and will not wear off in a lifetime of use.

Q: How can I see the mokume before I place an order?
A: We have a sample program to allow you to see the different types of mokume in person.
 

Diamonds and Gemstones

Q: Can I provide my own diamond?
A: You are welcome to supply your own center stone. Your stone will be fully insured for the duration it is in-house. It will receive a gemological intake and assessment for quality, ring fitting, and insurance purposes. There is a setting fee for providing your own stone, to be determined by the size and value of the stone.

Q: How do I ship my diamond to you?
A:When shipping your stone, please follow our Shipping Instructions and include the Outside Stone Form in the package. These can also be found on our Forms page . We will email you to confirm that your stone has arrived.

Q: Do you provide Conflict-Free diamonds?
A: We offer Canadian diamonds upon request.  They are not currently listed on our website. All diamonds that we sell comply with the Kimberley Process protocols and are certified conflict-free by the supplier of the actual stone.

Q: Can my local jeweler set the stone?
A: We are happy to make the mounting and send it to your jeweler to set the stone. As each ring we make is custom built around your stone and preferences, we will need some information about the stone. In order for the stone to fit the mounting, please provide the dimensions of the stone including length, width and depth for round and princess cut diamonds. For any other shape, we will need a direct top view photo or scan, so we can match the setting to the outline of the stone, especially for bezel set designs. For any colored stones, we prefer to also have a side view of the stone or measurements of table to girdle, girdle thickness, and girdle to culet, if possible. We want to make sure that in the final product, the culet (point of the stone) does not pass the finger hole line. Also, after another jeweler has worked on the ring, our 15 day return policy is void. Any work we do on a ring after it has been in the hands of another jeweler is billed at $150/hr.
 

Care and Maintenance

Q: Will my ring get scratches?
A: All precious metals, including platinum, will get small dings and scratches over time. We do harden the surface of the rings, but any ring and any finish will inevitably get small surface scratches. You can have your ring refinished once a year (refinishing actually removes a fine layer of metal, so it is not recommended more often) or you can enjoy the patina of wear that your ring takes on over time.

There are certain things that will create larger dings on your ring, such as barbells, heavy pots and pans, dog chains, and any other steel item that hits the ring, as steel is harder than precious metals.

Q: Do I need to remove my ring when working?
A: Our rings are solid and hefty, not thin and flimsy. They will withstand much wear, but any precious metal ring will scratch. If you prefer the pristine surface, then yes, remove the ring if you are working with your hands and metal tools. If you engage in activities such as blacksmithing, using sandpaper, operating dangerous machinery that may grab the ring, weightlifting, or working with chemicals (without gloves), you should remove any rings.

Q: Are there any household chemicals or detergents that should be avoided?
A: YES! Chlorine bleach, whether in the laundry room, swimming pool or jacuzzi, can affect or damage sterling and gold jewelry. Bleach will darken sterling silver. See all our jewelry care tips.

Q: How do I care for my mokume ring?
A: It depends upon what kind of finish the ring has. For rings with high polish finish, you can use a soft polishing cloth or cream to brighten it up. For rings with a matte finish, no maintenance is required. If it appears that the sterling has darkened, due to excessive sweating or exposure to a pool or jacuzzi, you can use a toothbrush and baking soda toothpaste, or a liquid, such as Tarnex. You can also leave it alone and it will return to normal in a day or two. If you use a polishing cloth on the matte finish, you will change the finish from matte to high polish. For rings with stones, to maintain the maximum brilliance on the stone and limit the need for professional cleaning, it is recommended that you remove the ring when applying lotion, and when in the shower to prevent soap buildup on the stone. Simple cleaning can be done with a toothbrush and dish soap.

Q: How well does the sterling silver in the mokume hold up?
A: Silver is affected by chlorine bleach, in that it darkens. All sterling jewelry should be removed when swimming in a chlorinated pool or jacuzzi. About 1 in 100 people have a chemical reaction with sterling that turns the silver black.

Q: How do I care for my diamond ring?
A: Polish high polish areas with soft polishing cloth. For rings with stones, clean around stones with toothbrush and dish soap in warm water. Have stones checked periodically to insure a tight fitting setting. Removing ring when applying lotion and showering will help you to avoid soap buildup, but it is not absolutely necessary. Also remove rings when in chlorinated water such as swimming pools, hot tubs or Jacuzzis and when using harsh cleaning or laundry products.

Q: Should I insure my ring?
A: We suggest either adding your jewelry to your homeowner's insurance policy or acquiring personal jewelry insurance. Our insurance company, Jeweler's Mutual Insurance (JMI), provides personal jewelry insurance. A small brochure for JMI is included in your New Order Packet which you will receive with your ring. You can visit their website to learn more: Perfect Circle Insurance from Jewelers Mutual.

Q: Do you offer appraisals?
A: If you are planning on insuring your ring, we recommend a jewelry appraisal. An item of this value is attached as a separate rider to your homeowners or renters policy. With the detailed description of the mounting and diamond, plus photos, this professionally prepared legal document will ensure a proper settlement if the need arises. We work with a very qualified local independent appraiser, and the document is well worth the $150 fee. It will add another 3-7 days to the delivery date.

Q: What guarantee comes with the stone? What if I lose my center stone?
A: There are a few things to consider for the care, warranty and maintenance and insuring of your ring. Although your ring will come with a one year limited warranty, that does not cover the replacement of a lost center stone. We strongly recommend adding a jewelry rider to your homeowner's insurance or purchasing a separate policy from Jeweler's Mutual Insurance Company. We will provide you with everything you need to obtain a Jeweler's Mutual policy and if there is ever a need to file a claim, we will assist with the claims process.
 

Miscellaneous

Q: How do you pronounce "Krikawa"?
A: \'kri-kuh-wuh\
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