Terms of Agreement:
1-The Krikawa Extended Service Plan (Plan) is a repair plan. The Plan is not insurance against theft, excessive damage, loss, misuse, abuse, or Acts of God. You must purchase separate jewelry insurance to protect your jewelry against these occurrences. The Plan also does not provide jewelry replacement.
2-Jewelry covered under a Plan must be sent to Krikawa for annual maintenance to remain eligible for listed services. It is Purchaser’s responsibility to send items for annual maintenance. No reminders are sent. If Purchaser fails to fulfill annual maintenance obligations, then our current hourly labor charges apply.
3-UNLIMITED REPAIRS covered by the Plan are limited to repairs due to normal wear-and-tear. Nothing herein obligates Krikawa to repair or replace materials resulting from excessive or abusive treatment of jewelry. Any damage will be assessed at in-take and Krikawa will notify you of estimated fees for services and materials not covered by the Plan.
4-UNLIMITED REPAIRS covered by the Plan do not include center stone loss, damage, breakage, chipping or scratches.
5-The Plan covers only the specific jewelry for which the Plan was purchased and issued.
6-Purchaser agrees to pay all shipping charges.
7-The Plan is non-transferable.
8-The Plan is void if a non-Krikawa jeweler performs any work on the jewelry beyond steam cleaning. Prior to cleaning the jewelry,the non-Krikawa jeweler must check for and notify you of any loose or missing stones. If loose or missing stones are discovered, then Purchaser must return the jewelry to Krikawa for repair. If during in-take Krikawa finds evidence of repairs made by a non-Krikawa jeweler, then all repairs will be performed at our current labor and materials rates.
9-The Plan does not cover conditions of jewelry prior to the effective date of the Plan. All jewelry covered by a Plan must be in "new" condition or have undergone a "back to factory" service prior to the Plan effective date.
10-Resizing. Eternity style rings can be sized down by added sizing balls, interrupting the pattern, or other solutions, depending upon style. Eternity style rings can be sized up by inserting a plain piece of metal.
11-Valulation Letters. Upon request, a letter of current valuation will be provided for updating your insurance policy.
12-Cancellation. You may cancel your Plan anytime within 15 days of the Plan purchase date only if no services have been performed under the Plan. Upon cancellation, you will receive a refund check for the price of the Plan minus the retail value of the cleaning kit received and this Plan becomes void. Cancellation is not permitted more than 15 days after Plan purchase, whether or not services have been provided.